Support
We’re here to help you get the most out of Base. Reach us any time and we’ll get back to you.
Common questions
- Getting started — Create an account in the app to begin tracking your weight, check-ins, medications, and labs. Sign-up is free.
- Connecting Apple Health — In the app, allow Health access when prompted to sync steps, heart rate, and sleep. You can change this any time in Settings → Privacy on your device.
- Your care team — If your clinician invited you, use the access code they provided to connect. You can disconnect at any time.
- Your data and privacy — You can export or delete your data in the app under Settings → Privacy & data. See our Privacy Policy for full details.
Account deletion
You can delete your account and personal data directly in the app: Settings → Privacy & data → Delete my account. If you need help, email us at hawra@basemetabolic.com.
Important
Base is a health and wellness tool. It does not provide medical advice, diagnosis, or treatment, and is not a substitute for professional medical care. For medical concerns, contact your clinician, and in an emergency call your local emergency number.